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Game · WJF Developer

PontinhosX Support

The classic dots-and-boxes game: draw lines, complete squares and take over the board.

In development PontinhosX page

How to get help

PontinhosX support is provided by email by WJF Developer. Write in Portuguese, include the product name and describe what happened. Never send passwords, verification codes or card details.

Common issues

The game does not open or closes by itself
Update the app to the latest version from the store and restart your device. If the problem persists, report the bug including your device model.
Freezes or slowness
Close other open apps and check that there is free space on your device. Tell us at what point of the match the problem happens.
Questions about the rules
See the “How to play” section on the PontinhosX page. If the rule applied seems wrong, describe the play when reporting the bug.
Purchases and refunds
Payments made through Google Play or the App Store are processed by the stores. Refunds follow the process of the store where the purchase was made.

How to report a bug

  1. Describe what you were doing when the problem happened.
  2. Tell us the device, the system version and, if you know it, the app version.
  3. Tell us what happened and what you expected to happen.
  4. If possible, attach a screenshot without personal data.

How to send feedback

Suggestions and opinions about PontinhosX are welcome and help define the next improvements.

Account deletion

You can request deletion of your PontinhosX account and the associated data without having to reinstall the app.

Request account deletion

Frequently asked questions

How do I report a bug?

Describe what you were doing, what you expected to happen, and what actually happened. Include your device model, operating system version, and, if possible, the app version. Screenshots help, as long as they don't show personal data.

How do I send a suggestion?

Suggestions can be sent to the same support email. Mention the product in the subject line so your message is routed correctly.

How do I request deletion of my account?

For products that use accounts, go to the account deletion center, choose the product, and follow the instructions. Never send passwords or verification codes by email.

Will support ask for my password?

No. WJF Developer never asks for passwords, verification codes, tokens, or full card details by email or through the website.

I had a problem with a store purchase or refund.

Payments made through Google Play or the App Store are processed by the stores themselves. Refund requests must follow the process of the store where the purchase was made; support can help with questions about the product.